MarshConnect: The Power of Marsh at Clients' Fingertips

From a Marsh client-facing team perspective, MarshConnect helps free-up time that is better spent with clients and prospects, allowing client teams to manage client business more effectively and proactively.

Key Benefits for Clients

• Real-time, global updates make managing their insurance portfolios easier by providing all the risk and insurance information they need in one place that is accessible at no cost, 24 hours a day, seven days a week
• Common global data across all applications enhances communication and workflow between the client and Marsh account team by providing a mutual workspace that enables information sharing and management
• Access to enterprise-wide Marsh data helps clients stay up-to-date on the latest risk issues and mega-trends by providing not only Mash’s intellectual capital but also insurance industry news, international insurance and regulatory information, market analysis, insurer ratings — all at no cost
• High-value reporting (benchmarking) are stored on the welcome page
• “Ask experts” forums

Key Benefits for Marsh

• Provides Marsh with another differentiator — the best-in-class platform for managing client relationships and business activities
• Reduces cost by providing a more efficient and effective platform for serving clients
• Makes serving clients easier by providing a single platform for sharing all information with them and enabling client self-service
• Serves as an online reference library and filing cabinet for colleagues to maintain client-specific documents and artifacts — including scanned policies, submissions documents, binders and manuals — as well as news, risk intelligence and research material
• Allows client-facing colleagues to provide more consultative service

Global Policy Digest

The Global Policy Digest system is a technology tool powered by STARS, which is used to automate the collection, consolidation and reporting of global policy information, which in turn creates efficiency gains for colleagues and provides electronic access of policy data and reports to our clients.

Objectives/Benefits

• Standard methodology for servicing clients
• Consolidated account and policy data is collected in the most efficient way possible and presented in a simplified, standard format
• Information disseminated by the Producing Office include servicing instructions and client program information for effective management of and service to the local subsidiary
• Promotes an interactive environment and a team approach between all account personnel involved in the management of each account
• Used to analyze insurance purchase decisions; including: program analysis, premium and revenue reporting, etc.
• Provides consolidated on-line policy digests and reporting capabilities to clients, enhancing their service experience