Marsh works with companies to finetune their internal workers' compensation claims management infrastructure and enhance their ability to drive workers' compensation insurer performance.
We can provide a range of services that will enable you to control and improve your workers' compensation performance and to resolve claims cost effectively. These services include: FirstCall
The FirstCall facility allows you to access expert strategic claims management assistance through a 1800 number. This ensures that at all times during the life of a claim, the best information is provided to the insurer. In this way we help drive insurer performance towards the cost-effective resolution of individual claims. A diagnostic profile to identify strengths and weaknesses in workers' compensation infrastructure
The diagnostic profile identifies workers' compensation performance levels. Areas of poor performance can then be enhanced through process development or internal training. Claims review process
In the claims review process Marsh acts as intermediary and advocate in regular face to face meetings with you and your insurers. In this forum strategic claims management decisions are made on all active claims. Underwriting review
A review of underwriting arrangements is aimed at assessing whether restructuring is necessary in order to achieve premium savings. This process also assists in establishing parameters for future growth. Self-insurance feasibility
We can assess whether self-insurance is appropriate for your organisation through an analysis of claims history against premium. In addition, we help you understand the on-costs involved and decide whether self-insurance will be profitable.
Management of workers' compensation claims
If you wish to self-insure or self-administer your claims, Marsh can manage them on an outsourced basis using advanced claims management techniques. Workers' compensation data analysis
Tracking claims costs and identifying trends is critical in managing workers' compensation overheads. Our workers' compensation reporting package does this as well as assisting in budgeting for these costs and enforcing accountabilities for performance amongst line managers. Training
Our training services enable you to upskill staff, to ensure that claims are properly managed from the outset and that problems requiring input from a technical expert are identified at an early stage. |
