Businesses that purchase insurance cover expect to receive a high-quality claims handling service from their insurer or broker. At Marsh, we offer a range of services that go beyond claims handling, in order to help organisations reduce costs and improve efficiency.
The National Claims Practice at Marsh has a unique blend of skills and experience designed to provide a comprehensive, innovative and tailored claims management service to meet our client’s current and ongoing needs. Below are some of the services our claims team can provide.
Claims consultancy
After a loss, it is essential to get the business up and running again, and to get the settlement right. We employ a team of highly specialised claims professionals who can negotiate with insurers to obtain the best possible terms on your behalf, co-ordinate and manage all aspects of the claim, and help you to protect your cash flow, brand and reputation.
Claims audit
We can audit your claims to check, and where necessary, challenge the reserves applied by insurers.
Claims analysis
Understanding claims patterns and common causes can enable you to take action to reduce the number and magnitude of your losses. We can produce reports, analysis and suggested action plans to assist you
Training
Often, claims administration represents only a portion of the work responsibilities of your staff. We can train them in effective claims administration, thus improving efficiency, reducing costs and aiding cash flow through prompt settlement.
Claims Management Services
Claims Management Service (CMS) is a team of claims professionals skilled in the management of public liability and fleet motor claims.
The CMS team has a unique blend of skills and experience designed to provide you with innovative claims management solutions able to meet the challenges of the future as well as the issues of the present. CMS will provide a service to meet your current and ongoing needs designed to dovetail with the insurance programme specially tailored to your requirements.
As well as providing a comprehensive claims management service CMS can also provide in-house training for staff involved in the day to day handling of claims to ensure the smooth transmission of information from you to your dedicated claims consultant within the CMS team.
Main features of our Fleet Motor services:
Main features of our Liability services:
Purpose-designed incident reports
Early investigation of incidents and claims
1800 Accident Assistance service
Early assessment of liability and likely level of damages
Prompt assessment of damage
Settlement of claims on an objective commercial basis
Settlement of repairer’s accounts
Minimisation of legal and other costs
Settlement of Third Party claims
Strategic, comprehensive defence of litigated claims
Recovery of costs from negligent third parties
Identifying claims trends and risks that can be included in Risk Management plans
Escrow account management
Escrow funds management
Production of regular statistical and analytical reports
Major Claims Unit
This team of highly experienced specialists has been established within Marsh’s National Claims Practice to provide intensive claims support for losses over $5 million or losses with complex issues.
The Major Claims Team has expertise in Property, Business Interruption, Construction, Marine, Public and Products Liability, Professional Indemnity and Director’s & Officer’s classes of insurance and can bring a wealth of experience to the claims process particularly when defining the strategy for the conduct of any claim and in the negotiation of settlement with insurers and other parties.
Forensic accounting
The claims services offered by Marsh can be complemented by our forensic accounting services. The forensic accounting specialists at Marsh will work closely with the claims team to properly quantify and qualify the loss. Please click here to find out more.
More information
For more information about any of our services, please click here to email the National Claims Practice team.
Richard Lance
Pacific Region Claims Leader
Sydney, Australia
P: +61 2
8864 8384
richard.lance@marsh.com
